We value your feedback
At Healthy Mind Centre (HMC), we are committed to continuously improving our services to better meet the needs of our clients, referrers, and the community. Your feedback plays a vital role in this ongoing process. Your experiences and insights are invaluable to us, and we welcome any feedback you may have regarding your clinician or any aspect of our practice.
How to provide feedback or make a complaint
We welcome your feedback at any time. You can share your thoughts, suggestions, or concerns through the following options:
Online Feedback Form
Complete our online feedback form at the bottom of the page. You can choose to complete this anonymously.Email
If you prefer, you can email our Clinical Lead, Emma Langley, HERE.In-Person
You can also:Leave a note in the suggestions box located in our waiting room.
Give feedback verbally to our reception staff or your clinician during your visit.
Our approach to feedback
At HMC, we take your feedback seriously and are committed to addressing it with transparency and honesty. Here’s how we handle your feedback:
Review: We carefully review all feedback to understand your experience and identify areas for potential improvement. All feedback is considered as part of our ongoing commitment to enhance our services.
Response: Please let us know if you would like a reply when you provide your feedback. If a response is requested, we will acknowledge receipt of your feedback and keep you informed about the progress and outcome of any action taken in response to your feedback.
Investigation and Resolution: Depending on the nature of your feedback, we may investigate the issue further or develop a plan to address it. We may reach out to discuss your feedback further if needed. You may also involve a support person, carer, advocate, or interpreter if you wish.
Confidentiality: We respect your privacy and confidentiality. You can choose to provide feedback anonymously if you prefer. Any information shared will be kept confidential and only accessible to those who need to know in order to address your feedback.
Our goal is to ensure that we address your concerns effectively and learn from your experiences to continually improve our services.
Your right to complain to an external agency
If you feel that HMC has not adequately addressed your concern, you have the right to raise your complaint with an external agency. For NDIS-related concerns, you can contact:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Email: complaints@ndiscommission.gov.au
Online: Submit a complaint HERE
Need additional support?
If you need help making a complaint or have any questions, we're here to guide you through the process or help you contact external agencies if necessary.
For any further support or questions, please don’t hesitate to reach out. Ensuring the highest standard of care and client satisfaction is our priority.