Are you a student studying psychology, social work or similar profession? Do you have experience in administration roles? Are you eager to learn how a private practice operates? Are you passionate about supporting mental health clinicians and clients?

Healthy Mind Centre Launceston is looking for empathetic and motivated individuals who want to contribute to our mission of providing inclusive mental health care. As part of our client care and administrative team, you’ll help create a welcoming environment for our clients, ensuring their needs are met with respect and understanding. We prioritise team fit, so take a moment to see if our values align with yours. If you’re interested in joining our team, we invite you to submit your expression of interest!

Are we a good fit for you?

About HMC

Established in 2017 by Clinical Psychologist Olivia Boer, Healthy Mind Centre is a group mental health practice based in Prospect. Created from a desire to do things differently (and better), HMC has grown from a small private practice to an expanding team of energetic young professionals, including 21 practitioners and 5 administrative support personnel. Our business continues to challenge the standards of practice and seek out new ways of going above and beyond for our clients, staff, and industry. Olivia’s approach to therapy informs every aspect of the business - we value collaboration, learning, and optimisation. We are a fun, diverse, and energetic workplace, and our ideal candidate would share these strengths.

About Our roles

There are many roles applicable within our administrative team at HMC, with positions tailored to individual interests and skills.

Typically reception is staffed from 8am-6pm; however, shift hours are shared across this time. Available shifts will be on weekdays only.

The reception role is highly varied and offers great opportunities to develop new skills and expertise. As we are a growing business, there will also be opportunity for career development, if there is a strong interest in HR, finance, leadership and business operations. This role can be fast-paced and requires you to display initiative and creativity, think on your feet, be able to manage multiple demands and work independently.

As a successful candidate, you will provide reception and/ or administration support for our clinicians. You will assist in the smooth running of the practice. You will provide essential support, ranging from being the face of the business through to assisting the Management Team.

To protect the safety and confidentiality of our clients, this role is not suitable for current or past HMC clients, or their family members.

Common tasks and responsibilities

Provide admin support to our clinicians in the clinic and via telehealth
Answer calls and monitor/respond to emails
Manage clinician schedules
Manage client invoices, payments, Medicare rebates, private health claims
Handle confidential medical records and documents
Data entry and database maintenance
Assisting the Management Team in the smooth operations of the business

Benefits and perks

Flexible work arrangements that promote a healthy work-life balance, perfect for students balancing study and work.
Convenient on-site parking and easy access to public transport for hassle-free commuting.
Time off during the Christmas season and other holidays to recharge.
Substantial opportunities for career progression within a supportive environment that values your growth.
A diverse range of tasks that keeps your daily work engaging and interesting.
Opportunities to tailor your role based on your interests and strengths, including areas like marketing and social media.
A collaborative and welcoming team culture that prioritises support and inclusivity.
Opportunities to contribute meaningfully by supporting both clients and clinicians.
Monthly check-ins with the Practice Lead to discuss your personal and professional development.
Regular team-building activities, including an annual retreat and Christmas celebrations to strengthen team bonds.
Ability to attend the clinical team’s in-house CPD sessions.
Access to an employee wellbeing program, including a wellbeing budget to support your personal health and wellness.
Opportunities to be involved in professional networking events to build connections in the industry.
Training opportunities for team members interested in allied health assistant roles, providing hands-on experience in programs like LEGO® Club.

Are you the ideal candidate?

ABout YOu

You are authentic, approachable, and honest.
You are responsible and professional.
You can accept and learn from feedback.
You are autonomous and a “Team Player”.
You are an effective problem solver.
You are efficient.
You are a clear communicator and aware of Radical Candor.
You value collaboration, being a lifelong learner, and inclusivity.
You are passionate about mental health and/or supporting people with a disability.

Essential criteria

The successful candidate must:

Have a desire to provide an outstanding level of service and care to our clients, referrers, and clinical team.
Be a friendly, approachable point of contact for new and existing clients.
Demonstrate a high level of professionalism and integrity.
Be able to work independently and as part of a team.
Have confidence to share new and innovative ways to grow and improve the practice, while being supported to do your best work.
Be competent in using common Microsoft Office Suite apps.
Hold a current Tasmanian Working with Vulnerable Person Check or willing to obtain prior to commencement.
Hold a current Police Check or willing to obtain.
Have a NDIS Worker Orientation Module Certificate or willing to complete.
Include a tailored cover letter as part of the application - we want to get to know you, and how you think your skills will shine here!

Desirable criteria

A successful candidate would ideally:

Have previous experience in a professional health setting with knowledge of standard office and administrative duties.
Have experience with client relationship management, including diary management software, bookings, payments, and management of confidential and sensitive information.
An understanding of accounts and invoicing procedures.
An understanding of funding bodies such as Medicare, NDIS, and insurance.

Applications

To apply, please email the following supporting documentation to our Practice Lead, Alex McCormack, via alex.mccormack@healthymindcentre.com.au

· Your resumé.

· A cover letter outlining why you think your skills are a good fit here and what you hope to achieve in a role at Healthy Mind Centre.

· OPTIONAL: Your responses to each of the essential criteria plus any of the applicable desirable criteria.